Front Office Director

Marcus Corporation•Minneapolis, MN

8h•Onsite

About The Position

Are you passionate about hospitality and ready to be part of a premier team in one of Minneapolis’ top-ranked hotels? The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you’ll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences. We take pride in creating memorable moments for both our guests and team members every day. Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

Requirements

Considerable knowledge of computer systems for registration, reservations, and backup systems.
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
Ability to read, write, speak, and understand the English language to communicate with guests and employees.
Thorough organization and supervisory skills proficient in accomplishing the task. Ability to develop subordinates to enhance advancement in the hotel and corporation.
Ability to analyze complex statistical data and make judgments accordingly.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Minimum of two to five years’ experience as Assistant and/or Front Office Manager.

Nice To Haves

CPR Certification and/or First Aid Training preferred.
4 year degree preferred.
Additional language ability preferred.

Responsibilities

Manages and motivates all front office associates with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
Establish and maintain effective associate relations.
Ensure appropriate standards of conduct, dress, hygiene and appearance are maintained.
Checks room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue.
Communicates with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts, and/or attends meetings to obtain and disseminate pertinent information.
Implements and monitors all corporate marketing programs to include Hilton Honors, etc.
Receives and resolves all departmental guest complaints in timely manner and within the guidelines of the company.
Performs room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.
Assists in check in/ check out of guests or any related guest service activity.

Benefits

A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
Discounted parking and bus pass program
“Two for one” movie theatre coupons at Marcus Theatres
Ability to grow your career, and transfer from one property to another
Paid time off
Medical, dental, and vision insurance, company-paid life insurance, and an employee assistance program
401k with employer match
Early wage access