Front Office Coordinator (Covington Clinic)

Alliance Spine and Pain Centers•Covington, GA

1d•Onsite

About The Position

The Front Office Coordinator is responsible for managing the front office operations for both the Ambulatory Surgery Center (ASC) and the Clinic. This role involves greeting patients, verifying information, managing schedules, handling administrative tasks, and ensuring a smooth patient experience. Key duties include patient check-in, chart preparation, appointment scheduling, co-pay collection, phone management, and data entry into the EMR system. The position requires strong customer service, data entry, and organizational skills, with a focus on accuracy and efficiency.

Requirements

High school diploma or GED required.
Six months’ medical office experience required.
Must possess PC proficiency with a working knowledge of Microsoft Office and eClinical.
Strong data entry skills.
Strong customer service skills.
Good command of the English language, both verbal and written.
Ability to work well with physicians, employees, patients and others.
Ability to work independently with detail and accuracy.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several variables.
Ability to effectively give and receive information from patients, providers and other ASPC employees.

Responsibilities

Greet patients coming into ASC and apply armbands after verifying identity.
Create wristbands, print demographic sheets/chart preparation for the next day.
Change patient status to “Patient Paperwork Status” in the schedule once they sign in.
Give each patient a Pain Questionnaire sheet to fill out.
Ask for ID and Insurance card verification from each new patient every visit.
Ensure accuracy of patient demographics and insurance information in EMR.
Input ALL information from new patient packets into patient demographics.
Assist in answering phones.
Schedule patient clinic appointments.
Collect co-pays and balances as directed by Financial Counselor and “Co-Pay Sheet”.
Assist in scanning, if needed.
Ensure insurance selection in EMR matches the Payor ID/Claims address on the ID card.
Complete follow-up calls 48-72 hours after procedures.
Complete batching process at the end of each business day.
Greet patients coming into Clinic.
Print all patient charts for next day.
Change patient status to “Arrived” on schedule once they sign in.
Ask for ID and Insurance card verification from each new patient and once a year.
Provide patient with directions and answer patient questions as able.
Call to confirm next day appointments.
Adhere to Front Office Policies and Procedures.
Verify that each patient has received their daily appointment reminder.
Prepare the clinic chart for each patient for the following day by making sure each packet contains the following: check-in packet, MRI, last office note, last UDS results and the patient’s medical summary.