Front Office Coordinator

WellPower - All Jobs • Denver, CO

8h • $29 - $40 • Hybrid

About The Position

WellPower envisions a community where every person’s mental health is fostered through strength, resilience and hope. We empower people to overcome barriers and achieve lasting well-being through collaborative behavioral health care and comprehensive support.

Our Guiding Principles:
Person Centered. We honor people’s identities, lived experience and journeys and treat every person with the dignity we all deserve.
Exceptional Care. We offer compassionate, innovative services that meet people where they are, from immediate support to long-term recovery.
Integrity. We operate from a deep foundation of ethical, accountable practices in all we do.
Organizational Resilience. We meet the moment and adapt to changing contexts with collaborative creativity, agile business processes, and financial stewardship.

Position Summary:
Work closely with WellPower staff to ensure efficient administrative and clerical support to Program Manager(s) in charge of clinic and/or teams at a site. Assist Front Office Managers and Clinical Program Manager in all aspects of job as needed.

Requirements

• High School Diploma or equivalent, some college preferred
• Minimum 2 years of experience in administrative, receptionist, or customer service roles.

Responsibilities

• In Front Office Manager's absence, provide for coordination of clinic needs and program.
• Perform a variety of administrative duties in order to ensure the smooth running of the clinic.
• Provide back-up support for PASSR and other clinical documentation.
• Assist with coverage needs at various WellPower locations as needed. This includes paid time off, sick, break, and lunch coverage for Administrative Assistants. May require occasional assistance to the Contact Center.
• Manage daily operations of the front desk including accurate scheduling, confirming appointments, checking in people we serve, verifying demographics, insurance verification/eligibility, collecting payments/copays, and other administrative tasks
• Maintain accurate records of insurance verification, eligibility confirmations and co-pays collected
• Update training documents and assist with training for new Administrative Assistants. Train other new office staff members.
• Organize, compose, and produce letters, memoranda, reports, and other documents for managers
• Collect program data and maintain database system; may be required to sort, provide basic analysis, and report data for internal and/or external usage.
• Assist with coverage needs at the Adult Recovery Center and various MHCD locations as needed.
• Maintain calendars and schedule appointments and meetings.
• Receive and screen clinic telephone communications.
• Schedule consumer appointments with psychiatrists, nurses, and other clinical staff. Collect co-pays if applicable. Input and extract data from the appointment scheduling system.
• Coordinate, file, maintain, and update consumer medical records and related data. With all consumer information, take proactive steps to ensure accuracy of records and confidentiality.
• Coordinate requests for information, ensuring all paperwork is properly executed, and consumer confidentiality is protected.
• Maintain other filing systems, databases, and perform data retrieval.
• Sort and distribute incoming mail and prepare outgoing mail.
• Maintain a trauma informed environment of wellbeing.
• Perform other duties as assigned, based on individual site needs

Benefits

• Compensation & Benefits: $28.62 - $40.11 per hour
• For complete overview of our robust Benefits: https://wellpower.org/workplace-of-choice/
• WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history).
• Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges.
• We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.
• WellPower is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• For a complete overview of our robust benefits, visit: https://wellpower.org/workplace-of-choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED