Front Office Coordinator

Bixby Animal • Long Beach, CA

3d • Onsite

About The Position

Front Office Coordinator (Veterinary Receptionists and Client Care Representatives) Our private-practice, multi-doctor veterinary hospitals need your customer service expertise! Our practice continues to grow, and we need talented people to grow with us. Previous experience as a Receptionist, Customer Service Representative, or Financial Coordinator in a veterinary hospital is Highly Desirable but not necessary. If you have a retail or restaurant background, or are a recent graduate with an Associate's or Bachelor's degree in Animal Science, we would love to chat with you! Our Client Care team members play an integral role in providing excellent service to our clients as well as facilitating communications between all hospital departments. A caring and compassionate attitude as well as excellent interpersonal skills are required of our team members. You will work closely with the doctors and technicians to ensure that clients comply with treatment plans and understand after-care instructions. Additional duties include updating patient medical records, going over estimates with clients, and taking payments. An understanding of animal diseases, veterinary terminology, nutrition, and basic animal handling and restraint skills is helpful but not required.

Requirements

• Customer service: 1 year (Required)
• You must be available to work one weekend day per week.
• Punctuality and consistent attendance are a MUST.
• Professional manner and dress.

Nice To Haves

• Previous experience as a Receptionist, Customer Service Representative, or Financial Coordinator in a veterinary hospital is Highly Desirable
• Retail or restaurant background
• Recent graduate with an Associate's or Bachelor's degree in Animal Science
• An understanding of animal diseases, veterinary terminology, nutrition, and basic animal handling and restraint skills is helpful

Responsibilities

• Deliver exceptional customer service by: Demonstrating a positive attitude when interacting with pet owners
• Ensuring patients are checked in and discharged promptly and efficiently
• Answering client phone calls, texts, and emails in a timely manner
• Making follow-up calls to clients for progress exams and updates
• Taking accurate patient histories and concisely relaying client concerns to the doctors
• Reviewing doctor's instructions with clients
• Prioritize and perform tasks in a calm, organized manner
• Coordinate workflow with the other hospital departments so that patients receive the best care possible
• Updating patient medical records
• Going over estimates with clients
• Taking payments

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees