Front Office Coordinator

Mcleod Centers for Wellbeing•Monroe, NC

6h•Onsite

About The Position

At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients’ journey to recovery. McLeod Centers for Wellbeing is currently seeking a Full-Time Front Office Coordinator to support our Medication-Assisted Treatment (MAT) Program in Monroe, NC. This is an on-site role.

Requirements

Minimum of a High School diploma or GED equivalent.

Nice To Haves

Prior office administration experience, particularly in a healthcare setting with careful attention to patient confidentiality/HIPAA.
Bilingual applicants (will receive an additional five percent (5%) pay differential, subject to verification of language proficiency).

Responsibilities

Greet and assist visitors in a professional and courteous manner.
Perform duties such as signing in guests, completing confidentiality agreements, and issuing visitor badges.
Take incoming calls; answer questions and redirect them, as appropriate.
Prepare and maintain patient records.
Manage appointment scheduling and maintain calendars.
Direct patients to the appropriate clinician for services.
Facilitate patient fee payments.
Balance the cash drawer at the end of each day and reconcile any discrepancies.
Verify Medicaid eligibility, as needed.
Handle incoming and outgoing mail and packages.
Assist with administrative tasks such as data entry, filing, scanning, and photocopying.
Order inventory, as needed.
Coordinate with other departments to ensure seamless communication and workflow.
Provide support to other team members, as needed.

Benefits

100% employer-paid benefits, including short and long-term disability, group-term life insurance, and an Employee Assistance Program.
401(k) plan, with company matches up to 3% after 90 days of employment.
Paid time off.
Sick leave accrual.
Bereavement leave.
Jury duty leave.
Parent-child educational leave.
9 paid observed holidays.
1 floating holiday.
Paid day off during your birthday month.
Eligibility for Public Student Loan Forgiveness (PSLF).
Ongoing support and free continuing education opportunities across multiple disciplines.
Top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures.