Front Office Coordinator

Pivotal • Auburn, AL

20h • Onsite

About The Position

The Front Office Coordinator serves as the central administrative and front-office hub for Pivotal Finance, supporting members of the Partner team while ensuring the office operates smoothly and professionally day to day. As the first point of contact for the firm, this role sets the tone for the Pivotal experience - extending warm, professional hospitality to clients, visitors, and team members alike. This position blends front-desk presence, administrative support, and internal operations coordination. The ideal candidate is detail-oriented, proactive, and naturally organized, with the ability to manage competing priorities, anticipate needs, and handle sensitive information with discretion. Positivity, integrity, confidentiality, and follow-through are essential, as this role plays a key part in keeping the firm running efficiently while supporting both client experience and internal team operations. This role has a track record of growth. Team members who have excelled in this position have been recognized with advancement opportunities within Pivotal Finance.

Requirements

• High School diploma required
• Dependability and a professional demeanor
• Excellent customer service skills
• Excellent phone, written, and verbal communication skills
• Excellent proofreading, grammar, and punctuation skills
• Strong attention to detail and focus on accuracy
• Ability to multitask
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office applications
• Competence with technology and learning new software applications, such as workflow software and CRMs
• Experience with various office machines: multi-line phone, copier, scanner, and fax

Nice To Haves

• Associate's Degree or equivalent experience is a plus
• Human Resources experience is a plus
• Basic Accounting knowledge is a plus
• Prior receptionist experience a plus

Responsibilities

• Greet office visitors and direct them to the appropriate place
• Answer phones in a polite and professional manner, screening and directing calls appropriately
• Schedule and prepare for meetings to include reserving rooms and coordinating meals for attendees
• Perform a variety of administrative and clerical support tasks, such as sending emails, copying, scanning, filing, and record keeping
• Sort and distribute mail, ship and track packages, and keep a detailed record of all outbound mail
• Anticipate office supply needs, keeping inventory, ordering, and stocking as needed
• Utilize a CRM system to locate, create, and update client records
• Assist with event coordination, to include arranging in-house employee celebrations, socials, and an annual off-site Christmas party
• Work on special projects, as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED