Front Office Coordinator

tmc•Jacksonville, FL

18h•$16 - $18

About The Position

As TMC's Rehab Coordinator, you will oversee administrative tasks and coordinate patient care while assisting in the efficient daily operation of the therapy department under the supervision of the Therapy Care Navigator. You will represent TMC professionally throughout the facility and develop and promote healthy working relationships with company and facility staff. Rehab Coordinators play an impactful role in the successful execution of the TMC Experience. The posting also invites applicants to ask about the tuition assistance program.

Requirements

High school diploma or GED.
Computer proficiency.
Ability to successfully complete company Tech Coordinator training and testing.
Ability to demonstrate customer service and soft skills.
Ability to follow TMC Values and Mission Statement.
Excellent organizational skills.
Excellent communication and interpersonal skills.
Ability to multitask, prioritize, and meet deadlines in a teamwork environment.
Ability to identify, communicate, and resolve issues and concerns as needed.
Ability to maintain confidentiality.
Ability to lift and control 50 pounds.

Nice To Haves

Nurses’ Aide Certification or equivalent health paraprofessional training and/or one year of experience in the rehabilitation field preferred.

Responsibilities

Transport and assist with patient care under the direct supervision of licensed therapists and in accordance with state and federal laws.
Order and maintain office supplies according to company policy.
Manage department filing, including filing cabinets, charts, and binders as described in the Facility Organizational Policy.
Prepare forms for physician signature and track documentation to ensure timely return.
Review returned documentation for completeness, accuracy, and compliance, and alert the Therapy Care Navigator (TCN) as required.
Copy, scan, distribute, and file documentation in charts and JBS through Scan Snap within designated time frames, keeping records accurate and up to date.
Review DARs, treatment grids, and other reports as assigned for accuracy and completion under TCN supervision.
Attend meetings as directed by the TCN, take notes, and communicate relevant therapy information to the TCN and/or therapy staff.
Complete daily, weekly, and monthly Tech Check Lists, notify the TCN of deficiencies, and file the checklists as required.
Maintain cleanliness of treatment and office areas according to procedure and complete weekly sanitation of equipment as directed by the TCN.
Represent TMC professionally, promote a positive work environment, follow company core values, and develop working relationships with company and facility staff.
Complete and monitor treatment and staff schedulers, and secure PRN coverage when directed by the TCN.
Review and approve time sheets daily under TCN direction and in accordance with company policy.
Assist with answering phones and taking messages as needed.
Check and distribute emails as necessary, and ensure All User and other company communications are distributed or displayed for staff.
Complete DARs and time sheets daily.
Complete assigned tasks as directed by the TCN, Area Manager, and/or Regional Director, along with other duties as assigned.