Front Office Coordinator

Staffing Proxy•Newton, MA

1d•Onsite

About The Position

West Newton Hearing Center, a busy hearing healthcare practice, is seeking a motivated and compassionate Front Office Coordinator to manage a high volume of patient calls while supporting daily front office operations. As the first point of contact for patients, the Front Office Coordinator plays a key role in creating a welcoming, organized experience. This role manages appointments, gathers patient information, and supports smooth day-to-day practice operations while serving as a liaison between patients and the clinical team. Successful candidates demonstrate strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while delivering excellent patient service.

Requirements

Excellent customer service skills and outgoing personality
Self-motivated with the ability to exceed patient expectations
Strong computer skills (i.e., data entry, Word, Excel, email)
Exceptional communication skills
Ability to work independently and as part of a team

Responsibilities

Scheduling patient appointments to meet patient flow demand.
Verifying and inputting patient information into the database
Answering phone calls with excellent patient service skills
Preparing and mailing patient correspondence, monthly information, birthday letters, cards, direct mail, etc.
Completing insurance verification
Following HIPAA guidelines and practice policies to maintain patient privacy