Front Office Coordinator - Rehab

Lifepoint Health • Sylva, NC

11h • Onsite

About The Position

Your experience matters
Harris Regional Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Office Coordinator joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. This position will primarily work in our Cullowhee, NC office, with potential to float to the Sylva, NC location.

More about our team
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do.

Requirements

• High school diploma or equivalent required; additional clerical experience may substitute for education.
• Prefer a minimum of two years of clerical or administrative experience in a healthcare or office setting.
• Strong critical thinking skills, decisive judgment, and the ability to work independently with minimal supervision.
• Ability to work effectively in a high-volume, fast-paced, and sometimes stressful environment.
• Excellent communication skills, basic math skills, and computer literacy.
• Strong customer service skills and a service-oriented personality, with the ability to manage multiple tasks simultaneously.

Nice To Haves

• Coding experience preferred.

Responsibilities

• Coordinate and manage day-to-day activities in the front office of the Rehab Services Department.
• Receive, screen, and route visitors and telephone calls, responding to, escalating, and following up on inquiries and issues as appropriate.
• Register patients, verify data, and assist with completing forms; obtain and update demographic, billing, and third-party coverage information, explaining policies and procedures as needed.
• Provide excellent customer service by greeting patients, families, and visitors warmly and professionally.
• Maintain files, office equipment, and departmental records with attention to detail and accuracy.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and efficient office operations.
• Maintain confidentiality and comply with HIPAA and hospital policies while assisting with scheduling, appointment reminders, or other support tasks.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED