Front Office Coordinator - Rehab

Lifepoint Health • Bryson City, NC

1d • Onsite

About The Position

Swain Community Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Office Coordinator joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do.

Requirements

• High School Diploma or equivalent required
• Two years of clerical or administrative experience preferred, preferably in a healthcare or medical office setting.
• Strong organizational and time-management skills with the ability to manage multiple priorities, deadlines, reports, and administrative responsibilities.
• Excellent communication and customer service skills with a professional, patient-focused approach when interacting with patients, providers, and staff.
• Critical thinking and sound judgment with the ability to make decisions, resolve issues, and work effectively with minimal supervision.
• Strong attention to detail and accuracy when handling patient information, billing and financial processes, reports, documentation, and data entry.
• Technology, EHR, and compliance proficiency with the ability to learn and troubleshoot electronic health record systems while maintaining confidentiality and adhering to HIPAA, organizational policies, and applicable regulations.

Nice To Haves

• Associate’s Degree preferred.

Responsibilities

• Delivering an exceptional patient experience by providing compassionate, professional, and efficient front-office support to patients, families, providers, and staff.
• Ensuring accurate and efficient clinic operations by coordinating schedules, communications, reports, documentation, and administrative responsibilities.
• Supporting compliance and organizational standards by following federal and state regulations, HIPAA requirements, the hospital’s policies and procedures, and the organization’s Code of Conduct.
• Managing financial and billing processes with accuracy by reviewing reports, maintaining organized documentation, identifying discrepancies, and supporting timely resolution of issues.
• Demonstrating strong critical thinking and independent judgment by prioritizing competing responsibilities, resolving routine issues, and taking appropriate action in a fast-paced clinical environment.
• Providing reliable EHR and administrative support through basic troubleshooting, maintaining accurate patient and practice information, resolving duplicate charts, and assisting providers and staff with system-related needs.
• Contributing to a collaborative, high-performing team by supporting staff development, recruitment, payroll coordination, student engagement, reporting needs, and special projects that improve clinic efficiency and patient care.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED