Front Office Coordinator

Doctors of Physical Therapy•Buckeye, AZ

3d•Onsite

About The Position

Empower Physical Therapy is seeking a Full-Time Front Office Coordinator for their Buckeye clinic. This role involves managing the daily administrative operations of the front desk, ensuring a smooth patient experience by handling tasks such as scheduling, answering phones, checking patients in and out, and assisting with billing and insurance. The company fosters a "together we're better" philosophy, creating a professional, fun, safe, warm, and friendly clinic atmosphere. Team members are encouraged to take initiative, support each other, collaborate to solve challenges, celebrate successes, and consistently aim to exceed patients' expectations.

Requirements

Must be 18 years or older
High School Diploma or GED required
Friendly and approachable personality; you love interacting with people
Dedication to providing excellent customer service in every interaction
Thrive in a fast-paced environment, able to adjust to changing demands
Comfortable with computer systems and software
Willingness to support and collaborate with your teammates
Eager to learn and grow, open to feedback, and always seeking to improve

Nice To Haves

1 year of previous Physical Therapy or medical front office experience is highly desirable
Fluent in Spanish is preferred

Responsibilities

Greet and assist all visitors and respond to all inquiries appropriately
Provide general service orientation to patients
Review insurance eligibility and benefits
Secure payment authorizations and collect co-pay
Provide Patient Service Functions
Manage all incoming calls and message distribution
Schedule patients
Maintain office and lobby appearance; ensure all office equipment is in working order