Lead Medical Receptionist
About The Position
Drives the success of front office operations by creating a welcoming, patient-centered environment and ensuring efficient practice workflows. Serves as a trusted resource and communication link for patients, physicians, and team members while overseeing key administrative functions and supporting operational excellence. Contributes to the continuous improvement of processes, policies, and patient service standards to enhance the overall experience for both patients and staff. Maintains the highest standards of professionalism and compliance by adhering to the US Oncology Compliance Program, Code of Ethics, and Business Standards.
Requirements
- High school diploma or equivalent required.
- Minimum three years of medical office experience.
- Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.
- Occasionally lifting files or paper weighing up to 30 pounds.
- Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment.
- Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
- It is necessary to view and type on computer screens for prolonged periods of time.
Responsibilities
- Coordinates office procedures with medical staff, and billing office to ensure smooth flow of information within departments.
- Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
- Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.
- Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.
- Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.
- Ensures that authorizations are obtained in a timely manner.
- Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.
- Maintains knowledge of current health care and billing trends and practices.
Benefits
- 3 Health Insurance Plans to choose from
- 2 Dental and 2 Vision insurance plans
- A company 401K plan
- Profit sharing plan for clinical employees
- Competitive salaries
- Company paid short term / long term disability / life insurance
- Paid Holidays
- A generous PTO plan
- Tuition Reimbursement
- Professional Development Program
- Nationwide Discounts at your favorite hotels, resorts and retailers just for being an OHC employee
- Wellness Program
- Periodic merit raises
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
