Front Office Coordinator | Hicksville, NY
About The Position
We are looking for an experienced dental front office professional to join our Hicksville practice. This is not simply a receptionist position. We need someone who understands how a busy dental office works and can take ownership of patients, schedules, insurance and collections from beginning to end. Our Hicksville office is a 9-operatory, multi-provider practice serving a diverse and excellent patient base with a mix of Medicaid and PPO patients. The practice is under new management with significant investment being made in the office, team, systems and patient growth. We also provide centralized revenue-cycle support so the front office is not expected to solve every insurance or billing issue alone.
Requirements
- Prior experience working in a dental office with a meaningful Medicaid patient population is required.
- Understand Medicaid dentistry has specific authorization, eligibility and documentation requirements and be comfortable working within those processes.
- Strong dental front-office experience.
- Comfortable asking patients for money professionally and directly.
- Can read and understand a patient ledger rather than simply quoting whatever balance appears on the screen.
- Understands predeterminations/prior authorizations and follows them through to completion.
- Knows how to keep patients moving through the practice and get them reappointed.
- Organized, responsive and reliable.
- Doesn’t allow unresolved items to sit without follow-up.
- Highschool Degree or equivalent.
Nice To Haves
- Experience with treatment presentation and financial arrangements.
- Experience with dental practice management software.
- Experience in PPO, Fee-for-Service, and/or Medicaid environments.
- Bilingual skills (if applicable to market).
Responsibilities
- Manage the core front-office workflow, including Medicaid eligibility, benefits, prior authorizations/predeterminations and required documentation.
- Perform PPO insurance verification and understand patient benefits.
- Read a patient ledger and explain balances accurately.
- Collect copays, deductibles, balances and treatment payments at the appropriate time, helping patients understand their financial responsibility.
- Follow up on outstanding treatment and help patients get scheduled.
- Reappoint patients before they leave, particularly hygiene patients.
- Keep providers’ schedules full and productive.
- Confirm appointments and actively work cancellations and open time.
- Check patients in and out efficiently.
- Understand when an insurance or billing issue needs to be escalated to our RCM team.
- Keep accurate notes and follow through on unresolved patient issues.
- Arrive on time, be dependable and take ownership of responsibilities.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with 4% Employer Match
- Paid Holidays
- Paid Time Off (PTO)
- Continuing Education Support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
