Front Office Coordinator / Medical Receptionist - IRG North Everett
About The Position
IRG Physical & Hand Therapy is seeking a Full-Time Front Office Coordinator to join their growing team. This role offers work/life flexibility, a fun and rewarding culture, and professional growth opportunities. The company motto is 'Your Best Self,' and they aim to help employees and patients achieve this. The position involves customer service, sales, marketing, business development, and community involvement, within a company culture that feels like family. The Front Office Coordinators (FOCs) are integral to the company, responsible for daily medical receptionist duties, establishing and maintaining relationships, and driving the patient experience. Key responsibilities include optimizing appointment schedules, managing phone calls, processing new referrals, collecting payments, and obtaining insurance authorizations. FOCs also gain business skills by learning about KPIs and benchmarks that drive clinic success and patient outcomes. With over 35 locations, there are opportunities for global and regional development and collaboration.
Requirements
- Love people and thrive on establishing meaningful connections
- Enjoy working in a fast-paced and FUN environment
- Enjoy the challenge of having something new come your way each and every day
- Self-motivated, a go-getter, and a self-starter
- Positive attitude and a professional appearance
- Ability to multitask without being overwhelmed
- Capable of building strong rapport with clients from a variety of backgrounds through strong communication and empathy
- Proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc)
- High school diploma
- 2+ years experience in a customer facing position
- Knowledge and adherence to HIPAA laws and compliance regulations
Nice To Haves
- Bachelors degree in related field
Responsibilities
- Optimizing patient appointment schedules
- Managing all incoming phone calls
- Processing and converting new referrals
- Collecting time of service payments
- Obtaining insurance authorizations
- Performing custodial duties using medical grade cleaning products, including cleaning bathrooms, laundry, and disinfection of exercise equipment
- Working for extended periods of time at a video display terminal and using a keyboard to enter and gather information
Benefits
- Work/Life Flexibility
- Fun and rewarding culture
- Professional growth opportunities
- Student loan assistance program
- Career advancement opportunities
- Leadership opportunities based on skill and performance
- IRG Leadership Institute courses
- Human connection and community involvement
- Full benefits package including affordable medical, dental and vision
- 401k matching
- Paid time off
- Paid holidays
- Sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
