Front Office Concierge (Full Time) $16/hr

Auburn Marriott Opelika Resort & Spa at Grand National•Hoover, AL

4d•Onsite

About The Position

Be the first friendly face guests see and the helpful presence they remember! As a Rooms Concierge, you’ll play a key role in creating a welcoming, seamless experience for every guest who arrives at our hotel. You’ll be a friendly face throughout the arrival process, helping guests navigate the property, answering questions, offering helpful recommendations, and ensuring they feel cared for from the moment they walk through our doors. This is a great opportunity for someone who loves working with people and takes pride in creating memorable guest experiences.

Requirements

Friendly, welcoming, and genuinely enjoys helping others
Confident communicating with guests and team members
Professional, approachable, and service-oriented
Proactive and able to anticipate guest needs
Knowledgeable about—or eager to learn about—the hotel and surrounding area

Responsibilities

Fully trained as a Guest Service Agent, proficient in using the Property Management System (PMS), Guestware, and Front Office SOPs, and knowledgeable about hotel facilities and hours of operation.
Warmly greet and welcome every guest in a friendly and welcoming manner, immediately determining their needs and ensuring a personalized guest experience.
Ensure that guest and hotel problems are reported, resolved, tracked, and followed up on in a timely manner.
Stay informed about incoming groups, registration areas, meeting rooms, guest room layouts, room amenities, and room types to assist guests with relevant information.
Assist in other areas of Front Office/DTS as business demands, providing flexibility and support to ensure smooth hotel operations.
Arrange transportation requests and billing accordingly, and accept dinner reservations for hotel restaurants, ensuring a seamless dining experience for guests.
Provide detailed directions and information regarding hotel outlets, operating hours, surrounding areas, room locations, views, and amenities.
Assist in the completion of the assigned daily checklist to ensure all essential tasks are carried out efficiently.