Banquets Concierge--Full Time $16/hr
Auburn Marriott Opelika Resort & Spa at Grand National•Hoover, AL
•Onsite
About The Position
As an Event Banquet Concierge, you’ll be at the heart of our events, helping ensure every detail comes together seamlessly and every guest feels taken care of. You’ll serve as a key point of contact for guests and event teams, anticipating needs, solving problems, and keeping communication flowing throughout each event. From weddings and celebrations to corporate meetings and special gatherings, you’ll have the opportunity to be part of memorable moments while working alongside our Events, Banquets, and Operations teams.
Requirements
- Confident communicating with guests and team members
- Comfortable multitasking in a fast-paced environment
- Proactive and able to anticipate guest needs
- A strong problem-solver who can think quickly on their feet
- Passionate about hospitality and creating memorable guest experiences
Responsibilities
- Promote in-house facilities and have a comprehensive understanding of all hotel amenities and their hours of operation to assist guests effectively.
- Confer with the Host/Hostess of each function to ensure that all event specifications have been met, ensuring a seamless event experience.
- Familiarize yourself with each group, including knowing the contact person, meeting agenda, and any specific requirements to provide personalized service.
- Assist the Director of Event Operations and Event Services Manager with last-minute pop-ups, changes, or requests, ensuring flexibility and adaptability.
- Review the Banquet Event Order (BEO) with guests, discussing event times, locations, attendance guarantees, and other relevant details.
- Attend BEO Meetings as necessary to stay informed and prepared for upcoming events.
- Be available to handle various event setup tasks, such as arranging easels, sign placements, registration tables, and small meeting setups.
- Issue and follow up on Work Orders to ensure timely completion of maintenance and service requests.
- Report gratuities by company guidelines and federal regulations.
Benefits
- Hotel, F&B, golf, and retail discounts throughout the company properties
- Worldwide travel discounts through Marriott
- Tuition reimbursement to continue your education or professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
