Front Office Concierge

Collins Vision • Naples, FL

8d • Hybrid

About The Position

Collins Vision is looking for an experienced Medical Front Office Concierge to join their Naples team. This role is more than just a check-in desk; it's the first impression of the practice and a crucial part of the patient experience. The ideal candidate will bring a positive attitude, strong work ethic, attention to detail, and the ability to remain calm and professional in a fast-paced medical setting. This position requires candidates to be willing and able to travel to all office locations in Naples, Fort Myers, and Punta Gorda.

Requirements

• High school diploma or equivalent
• At least one year of medical office experience (required)
• At least one year of customer service experience
• Strong communication and interpersonal skills
• Excellent organization and attention to detail
• Ability to manage multiple responsibilities and changing priorities
• Confidence working in a busy, fast-paced environment
• A compassionate and professional approach to patient care
• A dependable team player who is ready to contribute

Responsibilities

• Greeting and checking in patients in a friendly and professional manner
• Monitoring the reception area and keeping patients informed as needed
• Reviewing patient information and ensuring required forms and signatures are complete
• Entering and updating patient demographic and insurance information
• Verifying insurance coverage, benefits, referrals, and authorizations
• Answering incoming calls and providing accurate practice information
• Scheduling appointments, follow-up visits, diagnostic testing, and transfers of care
• Collecting patient payments and explaining financial responsibility
• Reviewing fee sheets for accuracy and entering charges
• Documenting and following up on missed appointments
• Supporting the front office team and assisting with other responsibilities as needed

Benefits

• Competitive compensation and opportunities for career advancement
• Employer-contributed health insurance with multiple plan options
• Access to supplemental disability and life insurance
• A 401(k) retirement savings program with employer matching
• Paid time off that increases with tenure
• Employer-paid training and continuing education opportunities
• Employee discounts on services and products, including LASIK, cosmetic procedures, sunglasses, and eyeglasses
• Regular team-building activities and events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED