Front Office Clinic Assistant - Bilingual

Planned Parenthood Columbia Willamette • Vancouver, WA

1d • Onsite

About The Position

In this role, you’ll help create a smooth, supportive experience for patients—from check-in to check-out. You’ll play a key role in ensuring patients feel respected, informed, and supported throughout their visit.

Requirements

• High school diploma or equivalent
• 2+ years of experience in a customer service or high-volume environment
• Strong communication skills with diverse patients and teams
• Basic computer skills and comfort learning new systems
• Ability to stay organized and manage multiple tasks in a fast-paced environment

Nice To Haves

• Experience in a medical or front desk setting
• Experience with electronic health records (EHR)
• Basic knowledge of insurance, billing, or healthcare systems
• Additional language skills

Responsibilities

• Greet patients, check them in, and prepare paperwork
• Answer phones, schedule appointments, and support patient questions
• Enter and update patient information in the electronic health record (EHR)
• Verify insurance and discuss payment or funding options with patients
• Collect payments and complete daily balancing tasks
• Coordinate with clinical staff to keep the clinic running on time
• Help maintain a welcoming, organized front office environment

Benefits

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance for eligible employees
• 403(b) with 6% employer match
• Free, confidential counseling and support (EAP)
• Ongoing training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees