Front Office & Client Experience Coordinator (Receptionist)
About The Position
At Grand Canyon Law Group, we help good people accused of a crime take control of their case and save their future. The Front Office & Client Experience Coordinator is often the first voice a client hears and the first face they see when they walk through our doors. This role is essential to creating a welcoming, professional, and organized environment while supporting the day-to-day flow of the office. This is more than a traditional receptionist role. This position plays a key part in shaping the client experience, supporting intake and administrative workflows, and ensuring the front office runs with compassion, honesty, and results. We are looking for a bright, driven, and polished professional who can bring calm to high-stress situations, communicate with confidence and empathy, and take ownership of the front office with urgency and care.
Requirements
- At least 2 years of experience in a receptionist, front desk, administrative, client service, or office coordination role
- Strong verbal and written communication skills
- Professional presence with a warm, polished, and confident demeanor
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Ability to remain calm, professional, and compassionate during stressful or emotionally charged interactions
- Comfortable handling sensitive and confidential information with discretion
- Experience using office technology and software systems, including email, calendars, and data entry platforms
- Ability to follow written procedures and firm processes consistently
- Ability to occasionally lift or move office supplies, deliveries, or similar items up to 20 pounds
- Must be able to work full-time, on-site, Monday through Friday
Nice To Haves
- Experience working in a law firm, medical office, or other professional services environment
- Experience in a client-facing role involving high call volume and in-person interaction
- Familiarity with CRM, case management, billing, or scheduling systems
- Experience handling payments, client documentation, or administrative reporting
- Bilingual abilities are a plus, particularly Spanish
Responsibilities
- Serve as the first point of contact for clients, potential new clients, guests, and referral partners
- Welcome visitors with warmth, professionalism, and confidence
- Maintain a polished, organized, and client-ready lobby, reception area, and conference rooms
- Help create a calm, supportive, and professional environment for individuals and families who may be going through difficult situations
- Answer incoming calls promptly and professionally
- Route current client calls, potential new client calls, and outside calls to the appropriate team members
- Take accurate messages and ensure timely follow-up
- Support strong communication flow between clients, intake, legal teams, and leadership
- Assist with office opening and closing procedures
- Help maintain office supplies, refreshments, and front office organization
- Support administrative tasks such as data entry, document handling, reporting, and scheduling support as assigned
- Assist with recurring office coordination tasks, including supply ordering, lunch coordination, and general front office upkeep
- Assist with in-person payment handling and related documentation in accordance with firm procedures
- Support intake and CRM-related administrative workflows with accuracy and urgency
- Help ensure client information, documentation, and internal follow-up tasks are handled properly
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
