Front Office Clerk

Dynacare•Kelowna, BC

65d•$19 - $23•Onsite

About The Position

As a Front Office Clerk, you are responsible for answering telephone inquiries from physicians, LHSC staff and patients. You will support with troubleshooting and correcting order entry errors, initiating patient recalls and communicating with couriers and physicians regarding specimen transportation. Additionally, you will support the Specimen Processing department.

Requirements

High School Diploma required
Basic to intermediate knowledge of medical terminology
Experience in customer service required (minimum 3 years)
Prioritize and self-manage within a deadline-oriented environment
Strong problem solving and issues resolution abilities
Ability to perform under pressure, and meet tight deadlines
Capability to apply interpersonal and communication skills and techniques to interact effectively with others at all levels within Dynacare
Knowledge of MS Office Suite
Ability to type 40 wpm

Nice To Haves

MOA certification an asset
Knowledge of LIS systems is an asset

Responsibilities

Providing customer services excellence answering incoming calls and providing clients, staff and patients with guidance and support
Data Entry Troubleshooting
Handle incoming and outbound fax communications to physicians and providers
Manage LIS Fax console
Report distribution
Prepare recollection requisitions and maintain logs
Check and respond to emails arriving in the general info@ email box
Maintain physician register in LIS
Run outstanding reports to ensure result transmission to providers
Responsible to observe and comply with the policies of the company and applicable legal requirements with respect to confidential information and the protection of privacy
Contribute towards Dynacare’s learning and knowledge-based culture by sharing in the responsibility of training and skill development of new team members as requested.
Liaison with courier team regarding daily Provider office pick ups