Front Office Associate

THOMAS EYE GROUP PC•Atlanta, GA

1d•Onsite

About The Position

Thomas Eye Group is a leading ophthalmology and optometry practice dedicated to providing a lifetime of outstanding comprehensive eye care. They are seeking a compassionate and efficient Front Office Associate to join their team. Thomas Eye Group is a premier eye care provider, offering top-notch vision care services across the Atlanta area, combining advanced technology with a compassionate approach to eye health. They have been offering services in optometry, cataract surgery, cornea, retina, and glaucoma treatment, oculoplastics, and pediatric ophthalmology for 50 years. Front Office Associates are responsible for creating a positive first impression for patients and ensuring smooth operations at the front desk. This role involves greeting patients, scheduling appointments and follow-ups, coordinating schedules, reviewing posted procedures to ensure correct coding for insurance billing, and handling payments and co-pays. Accurate data entry into the Electronic Health Record (EHR) system and maintaining a neat and organized front desk area are crucial components of this position. The ideal candidate will ensure that all interactions with patients are conducted in a friendly and professional manner and possess excellent communication skills, attention to detail, and the ability to maintain a professional demeanor in a fast-paced environment.

Requirements

High school diploma or GED
1-2 years of customer service experience, preferably in a medical setting or office
Professional and compassionate patient interaction
Exceptional interpersonal skills with a polished professional image
Strong attention to detail and ability to multitask effectively
Excellent verbal and written communication skills
Efficient data management and scheduling
Ability to handle high patient volumes with composure
Strong organizational and time management skills
Proficient in MS Word and Excel with strong typing/data entry skills
Familiarity with EHR systems and knowledge of HIPAA regulations

Nice To Haves

College degree
Knowledge of CPT and ICD10 codes
Knowledge of medical billing codes and terminology
Experience and Knowledge using Modernizing Medicine

Responsibilities

Warmly greet and assist patients upon arrival.
Handle patient check-in and check-out procedures efficiently.
Schedule appointments and coordinate with medical staff to optimize workflow.
Collect payments, issue receipts, and ensure accurate financial transactions.
Enter patient information accurately into the Electronic Health Record (EHR) system.
Answer phone calls, direct inquiries, and provide information as needed.
Ensure patient forms are completed correctly and thoroughly.
Verify insurance eligibility and authorization prior to patient appointments.
Maintain an organized and clean front desk area.
Perform other duties as required by the Clinical Supervisor and/or Practice Manager.