Front Office Associate

RAYUS Radiology•Murfreesboro, TN

7h•Onsite

About The Position

RAYUS Radiology is looking for a Front Office Associate to join their team. The company aims to challenge the status quo by highlighting radiology as a critical first step in diagnosis and treatment. The Front Office Associate will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

Requirements

High School Diploma, or equivalent
One (1) year of Customer Service experience
Proficient in using computer systems and typing
Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Nice To Haves

Previous medical office experience
Medical terminology and office background
Insurance knowledge
Bilingual

Responsibilities

Greet and check-in patients scheduled for imaging services; process payments and copays as needed
Answer phones and handle calls in an efficient and friendly manner
Field phone calls appropriately for Center Team Members
Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other Clinic information
Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
Order office supplies as needed
Maintain supply of patient information sheets
Push patient imaging via electronic interfaces
Complete patient appointment confirmation calls and provide preparation instructions to patients
Fax/scan reports, billing information, and medical release forms as requested
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
Enter and submit patient exam orders
Verify patient exam orders match exam schedules
Schedule referrals and ensure proper authorizations are obtained
Schedule walk-in patients
Process requests for image orders and CDs from both the referring physicians and patients
Maintain an up-to-date and accurate database of all current and potential referring physicians
Verify patient's insurance coverage
Pre-certify all patient exams with the patient's insurance company
Obtain insurance authorizations
Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
Completes other tasks and projects as assigned