Front Office Associate
About The Position
The Hotel Front Office is the heart of our hotel and sets the tone for an incredible experience. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you. Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Since opening its doors on December 9, 1996, Casino Niagara has been non-stop excitement in the heart of the Niagara Tourism area. Just 8 years later, Fallsview Casino resort opened to the public on June 10, 2004. Built on a cliff overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada. This world class gaming and entertainment facility is the crown jewel in Niagara's stunning array of wonders. At Niagara Casinos we pride ourselves on our employees and strive to create a culture for our associates that demonstrate our values every day. We believe that the differences and unique qualities in people should be celebrated and encouraged. Every employee that works here should feel valued, respected and accepted. At Niagara Casinos, EVERYTHING we do is Customer Service.
Requirements
- Hotel Restaurant Management Diploma or one year of hotel front desk experience at a 4 Diamond luxury hotel
- Experience using LMS, and knowledge of Momentum Card Levels
- Working knowledge of Hotel Property Management Systems
- Knowledge of Niagara Falls and surrounding areas
- Sense of urgency, accountability, and a high level of integrity and confidentiality
- Attention to detail and high service standards
- Exceptional communication and interpersonal skills
- The ability to speak multiple languages
Responsibilities
- Performing a variety of skilled tasks to assist guests with their registration and departure
- Handling various payment methods for services & ensuring Guests acknowledge terms & conditions of each stay
- Assisting Gaming Guests, Entertainment, Transient Guests & Executives with their reservations
- Promoting property wide Promotions & Events, and Momentum Card Holder Benefits
- Reacting to business fluctuations while maintaining a commitment to world class guest service
- Handling high volumes of guest interactions for long periods of time
- Making decisions pertaining to the betterment of the guest’s stay
- Standing for extended periods of time
- Working safely, and in compliance with OH&S policies and legislation
- Working independently and as one team that supports and helps one another
- Flexibility to support a 24/7 operation
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What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
