Full-time Front Office Associate for Van Ness (D.C.) Office

Visionary Ophthalmology•Rockville, MD

4d•Hybrid

About The Position

We are seeking a full-time Patient Care Associate (PCA) for our Washington, D.C. office, with the ability to travel to satellite locations as needed. The PCA is a professional with an exceptional service attitude who is the first point of contact for all patients entering the office. The PCA performs various support tasks to assist in each patient's care. The PCA assists patients with completing their registration and guiding them to their designated waiting areas. In addition, the PCA is responsible for educating the patient about their medical insurance benefits versus their vision plan benefits. Lastly, the PCA will focus on whether the patient is satisfied and has received an exceptional experience at Visionary Eye Doctors. Training will take place in the Rockville office.

Requirements

Strong customer service skills
Strong verbal and written communication skills
Professional interpersonal skills
Attention to detail
Ability to multitask and manage time well
Great active listening skills and phone etiquette
Attendance – arrives at work on time and has minimal absences.
Availability to work Monday – Friday and weekends.

Nice To Haves

One to two years of experience in a medical office or ophthalmology setting
Bilingual (Spanish required)

Responsibilities

Professionally greet guests upon arrival, directing them to the appropriate waiting area.
Managing doctors' schedules and scheduling patients based on doctors' orders.
Offer information about services and patient account items.
Address patient complaints and problems and escalate unresolved issues. De-escalate situations involving dissatisfied patients, offering patient assistance and support.
Review patient accounts, update patient demographics, and maintain patient records confidentiality.
Work with other departments to identify and improve customer service.
Relay appropriate information to/from patients to doctors or management.
Ensuring the reception area is clean, organized, and presentable.
Address patient inquiries and provide information about the company.