Front Office Associate II

RAYUS Radiology•Ballwin, MO

1d•Onsite

About The Position

RAYUS Radiology is looking for a Front Office Associate II to join their team. This role is responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. The Front Office Associate II also serves as a resource to the front office team and other departments, and completes special projects as assigned. This is a full-time position working Monday-Friday 8am-4:30pm, with no weekends. RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by their passion for and superior service to referring providers and patients. RAYUS Radiology is built on their brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

Requirements

High School Diploma, or equivalent
Two (2) years' Customer Service experience
One (1) year experience in medical front office experience, with demonstrated ability to serve as a resource to others and identify process improvement opportunities
Proficient in using computer systems and typing
Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Nice To Haves

Medical terminology and office background
Insurance knowledge
Bilingual

Responsibilities

Greet and checks-in patients scheduled for imaging services; processes payment as needed
Answer phones and handles calls in an efficient and friendly manner
Field phone calls appropriately for Center Team Members
Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
Order office supplies as needed
Maintain supply of patient information sheets
Push patient imaging via electronic interfaces
Complete patient appointment confirmation calls and provide preparation instructions to patients
Fax/scan reports, billing information, and medical release forms as requested
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
Enter and submit patient exam orders
Verify patient exam orders match exam schedules
Schedule referrals and ensures proper authorizations are obtained
Schedule walk-in patients
Process requests for image orders and CDs from both the referring physicians and patients
Maintain an up-to-date and accurate database of all current and potential referring physicians
Verify patient's insurance coverage
Pre-certify all patient exams with the patient's insurance company
Obtain insurance authorizations
Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
Function as a mentor/resource to the team and other departments
Assist with the onboarding and training of new FOA team member hires, as applicable
Support process improvement initiatives to improve accuracy and patient experience
Assist with special projects as assigned
Completes other tasks and projects as assigned