Front Office Associate

InMindOut Emotional Wellness Center•San Marcos, TX

14h•Onsite

About The Position

Responsible for ensuring an excellent client experience by performing a variety of administrative duties that support the client, clinical, billing, and management team.

Requirements

Minimum of 1-year experience in a similar role
Must possess significant knowledge and abilities to successfully perform the responsibilities listed.

Nice To Haves

Bilingual
Relevant education and/or training
Advanced MD EMR software
Proficient with Microsoft Office and Teams

Responsibilities

Ensure excellent client experience through consistent execution of business processes.
Open and close practice facilities
Check-in and out in-person clients
Collect copays for in-person and virtual clients
Schedule client appointments
Updating and maintaining client information in PM software
Log non-client visitors and report to management
Answer phones with professionalism and courtesy
Welcome visitors and clients to the practice
Process clinician requests
Be knowledgeable of the clinician’s schedule preferences and restrictions
Be knowledgeable of client needs and potential scheduling opportunities
Process requests for medical records, subpoenas, letters, and any other requested materials following HIPAA standards approved by the supervisor
Send faxes to clients or care team when appropriate
Receive and process incoming faxes
Contact, survey, and track clients who have discontinued services
Coordinating with the billing department
Receive client complaints, resolve them, or direct to the supervisor
Create charts for new clients
Process all new client intakes with strong attention to detail
Provide client transfers for exiting therapists
Track referrals & provide list to management
Respond to client inquiry emails as they occur
Monitors and maintains office supplies lists
Maintain and update office appearance to meet standards as determined by management
Maintain a clean and professional workspace
Perform secondary tasks including but not limited to insurance verification, client form verification, administration of additional client programs, billing support, etc.
Other duties and projects assigned by management.