Front Office Associate I - Medical - Wilson Community Health Center

Carolina Family Health Centers•Wilson, NC

9d•Onsite

About The Position

Carolina Family Health Centers, Inc. is a nonprofit, federally qualified health center (FQHC) dedicated to providing accessible and affordable healthcare with excellence. They believe everyone deserves access to quality health care, regardless of their ability to pay or insurance status. Their integrated service offering includes primary medical care, behavioral health, pharmacy, and dental services. The Front Office Associate I - Medical at the Wilson Community Health Center location interacts with patients and visitors courteously and professionally in person or by phone. This role provides essential scheduling, reception, registration, and exit services to support patients and the Center.

Requirements

High school diploma or GED.
Minimum two years of experience in a similar environment.
Basic computer skills.
High level of professionalism and interpersonal communication skills.

Nice To Haves

Bilingual in Spanish is a plus.
Familiarity with medical terminology is preferred, but not required.

Responsibilities

Check patients in and out for appointments, including walk-in patients.
Consult with medical staff regarding chief complaints.
Answer incoming calls, transfer calls appropriately, check messages, and return calls as needed.
Schedule and reschedule patient appointments over the phone and in person.
Open office at the start of the business day and close at the end of the business day.
Register new patients and scan all documents into the electronic health record.
Collect various methods of payment and apply payments to patient balances.