Front Office Assistant

NORTHWESTERN COUNSELING & SUPPORT SERVICES INC • St. Albans, VT

8d • $18 - $20 • Onsite

About The Position

Northwestern Counseling & Support Services is seeking a Front Office Assistant to join our team! The ideal candidate would be able to work a flexible schedule between the hours of 7:30am – 5pm Monday and Friday, and 7:30am – 7pm Tuesday, Wednesday, Thursday.

Requirements

• Proficiency in the use of modern technology
• Reception/customer service experience
• Health care administration/medical records management experience
• High School Diploma or equivalent
• Ability to work independently and with a variety of personalities
• Positive attitude
• Strong oral and written communication skills
• Dependable attendance and punctuality to support consistent front office coverage
• Candidates who are solution-focused, detail-oriented, self-motivated, and have a desire for continuous learning will be considered.
• High School Diploma or equivalent with or without experience.

Responsibilities

• Greet clients and visitors, determine the purpose of visits, and provide appropriate assistance
• Answer incoming calls using a multi-line phone system and route callers to appropriate staff or community resources
• Prepare and assist clients with required registration paperwork
• Enter client registration information accurately and efficiently into the electronic medical record
• Navigate electronic medical records and automated scheduling software
• Collaborate with billing staff to obtain updated insurance information and required documentation
• Make appointment reminder calls for Outpatient and Psychiatry providers
• Scan incoming documents into the clinical record
• Receive and distribute mail and packages
• Order and maintain office supplies
• Assist clients with voter registration upon request
• Maintain multiple priorities in a fast-paced environment while preserving strict client and operational confidentiality
• Cross training to support all locations as needed

Benefits

• medical and dental coverage
• employer-matched retirement plan
• educational support
• $5,250 in student loan forgiveness upon the successful completion of your 6-month introductory period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED