Part-time Front Office Assistant (Evenings and Weekends)- Philadelphia (Kensington), PA

Crossroads Treatment Centers•Philadelphia, PA

5d•Onsite

About The Position

Crossroads Treatment Centers is seeking a Part-time Front Office Assistant to provide excellent customer service in our Philadelphia (Kensington) clinic. This role is responsible for checking in patients, receiving payments, and assisting in daily operations. The ideal candidate will maintain a friendly, professional attitude, offer a "white glove" experience, and guide new patients through their intake process. Responsibilities also include collecting urine and saliva samples for drug screens, maintaining daily financial records and reports, coordinating with medical and clinical staff, and providing clerical and logistical support. The position is part-time, with expected hours of 15-20 per week, including evenings and weekends.

Requirements

High School Diploma or GED required
Customer Service experience in a fast-paced environment preferred
Experience in healthcare, addiction medicine, office administration preferred
Lived Addiction experience is a plus
Flexibility to support on weekends and, if applicable, evenings

Nice To Haves

Customer Service experience in a fast-paced environment
Experience in healthcare, addiction medicine, office administration
Lived Addiction experience

Responsibilities

Provide excellent customer service
Check in patients
Receive payments
Assist in daily operations
Maintain a friendly, professional attitude towards patients
Offer a "white glove" experience
Provide an exceptional experience by guiding new patients through their intake process
Collect urine and saliva samples for patient drug screens as needed
Maintain daily financial records and reports
Coordinate with medical and clinical staff to coordinate intakes
Provide clerical and logistical support
Oversee patient accounts and financial responsibilities