Part-time Front Office Assistant (Evenings and Weekends)- Philadelphia (Kensington), PA

Crossroads Treatment Centers • Philadelphia, PA

4d • Onsite

About The Position

Crossroads Treatment Centers is seeking a Part-time Front Office Assistant to provide excellent customer service in our Philadelphia (Kensington) clinic. This role is crucial in ensuring a positive and efficient experience for patients, from check-in to payment collection and daily operations. The Front Office Assistant will maintain a friendly, professional attitude, guide new patients through their intake, collect samples for drug screens, maintain financial records, coordinate with medical staff, and provide clerical support. Crossroads Treatment Centers is dedicated to treating patients with opioid use disorder through evidence-based medication-assisted treatment (MAT), aiming to combat the opioid epidemic and support long-term recovery. We are committed to accessibility and high-quality care, serving over 26,500 patients across multiple states.

Requirements

• High School Diploma or GED required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.
• Flexibility to support on weekends and, if applicable, evenings.

Responsibilities

• Provide excellent customer service to patients.
• Check in patients and receive payments.
• Assist in daily operations.
• Maintain a friendly, professional attitude.
• Offer a "white glove" experience to patients.
• Guide new patients through their intake process.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff to coordinate intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Mileage reimbursement (if applicable).
• Community events that promote belonging and education.
• Opportunity to save lives every day!
• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED