Front Office Assistant

MemorialCare•Long Beach, CA

21h•Onsite

About The Position

Responsible for the front office duties in support of all medical practices as assigned utilizing the five (5) Simply Better steps with every patient and team member interaction.

Requirements

Medical office experience highly preferred
Prior customer service experience required
Bilingual English/Spanish preferred
High School graduate or equivalent required.
Medical Terminology Certificate preferred.
Current BLS for Healthcare Provider required

Responsibilities

Ensure Pre-Arrival patient process is complete.
Assist new patients with Patient Information Forms.
Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes. Produce error-free batches which include counting and balancing in agreement with EHR.
Maintain knowledge of insurance requirements including patient financial obligations.
Demonstrate proficiency in computer management systems.
Knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
Confirm and reschedule all appointments as directed. Reschedule any bumped appointments. Process arrived, cancelled, rescheduled, and no-show appointments per protocol.
Answer all calls within 3 rings. Screen and direct all incoming telephone calls in an efficient and professional manner.
Monitor lobby for prolonged patient waiting by notifying appropriate party (patient/provider/nurse) when extended waiting time occurs. Notify Management of patient issues.
Ensure patient areas are safe, clear, and free from hazards.
Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed.
Receive, file, sort, and distribute all incoming and outgoing materials appropriately.
Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
Other duties as assigned.