Front Office Assistant

PT Partners - Peak Sport & Spine•Crestwood, MO

11h•Onsite

About The Position

This is a full-time position in a fast-paced outpatient physical therapy clinic with a supportive, team-oriented environment. The Front Office Assistant plays a vital role in creating a welcoming experience for patients while keeping the day-to-day operations of the clinic on track. The role involves being the first friendly face patients see when they arrive, working in a supportive, team-oriented environment, helping create a positive and welcoming patient experience, and having a dynamic role where no two days are the same. Peak Sport and Spine is dedicated to helping patients move better, feel better, and live better, with clinics fostering team-oriented environments for exceptional patient care and a positive patient experience.

Requirements

Medical office, prior authorization and insurance verification experience required
Excellent customer service and communication skills
Strong organizational skills and attention to detail
Ability to multitask and work efficiently in a fast-paced environment
Ability to work collaboratively as part of a team

Responsibilities

Communicate effectively and courteously with patients, physicians and their office staff, insurance company representatives, peers, coworkers, and supervisors both in person and by phone.
Greet and register patients in a timely, professional, and customer-focused manner.
Schedule patients for services within established guidelines.
Generate and maintain accurate medical records.
Explain Peak Sport and Spine policies, procedures, and billing processes to patients and direct them appropriately as needed.
Track and obtain ongoing insurance verification and authorization information from payers and communicate this information to patients, admission staff, and the treatment team.
Collect patient co-payments, co-insurance, deductibles, and related fees for supplies and services.
Respond to requests for information according to established procedures.
Maintain responsibility for the cash drawer system according to established procedures.
Maintain office and facility inventory and order supplies as needed following established procedures.
Attend and participate in clinic meetings, staff training, cross-training, and in-service education programs as appropriate.
Participate in performance improvement activities and adhere to policies regarding infection control, risk management, HIPAA, and corporate compliance.
Perform other duties as requested.