Front Office Assistant
About The Position
Dallas IVF is a nationally recognized fertility center dedicated to exceptional patient care and innovative reproductive technology. We are currently hiring a full-time Front Office Assistant to join our Dallas location! This position is Monday-Friday from 7:30am-4:30pm, with rotating weekends. General Summary of Duties: Performs various clerical duties for office manager, clinical services manager, or physicians including: answering telephones, taking messages, scheduling appointments, document management, and creating/updating/noting patient charts. Responsible for data entry, filing insurance claims, and patient account follow up, as well as monthly reports. Supervisor: Front Office Team Lead, Front Office Manager
Requirements
- High school diploma or GED.
- Minimum of two years of administrative assistant experience in a medical office, including medical billing experience.
- Knowledge of clinic policies and procedures.
- Knowledge of medical terminology and insurance practices.
- Knowledge of computer programs and applications.
- Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.
- Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
- Knowledge of CPT and ICD-10 coding.
- Skill in operating office equipment
- Skill in handling paperwork/filing adequately.
- Skill in handling incoming phone calls and triaging appropriately.
- Skill in written and verbal communication.
- Skill in gathering, interpreting, and reporting insurance information.
- Skill in trouble-shooting insurance claims issues and resolving appropriately.
- Ability to type 60 words per minute using word-processing software.
- Able to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.
- Ability to work effectively as a team member with physicians and other staff.
- Ability to sort and file materials correctly by alphabetic or numeric systems.
- Ability to interpret and understand insurance benefits and reimbursement.
- Ability to flexibly respond to changing demands.
- Ability to organize and prioritize tasks effectively.
- Ability to communicate clearly.
- Ability to work with little supervision.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
Responsibilities
- Answer and screens telephone calls in a courteous manner, and record messages for physician and other personnel.
- Schedule patient appointments and procedures according to established policies and procedures.
- Obtain accurate information from patients and ensure all registration forms are complete, complete insurance verification as needed.
- Discuss insurance with patients as needed
- Collect patient and insurance payments and reconcile charges on a daily basis.
- Prepare insurance forms and associated correspondence.
- Verify account balances for accuracy.
- Provide information to patients regarding unpaid balances.
- File records in appropriate sections of patient charts and keeps patient charts in proper order.
- Prepare patient charts in advance and file patient charts when complete.
- Transcribe letters and create forms as needed.
- Data entry of office visits, consults, and surgery including ICD-10 and CPT coding.
- Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
- Maintain files and records in a confidential manner.
- Maintain organization and efficiency of front office, including office supply inventory.
- Maintain patient confidentiality.
- Perform other related duties as directed or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
