Front Office Assistant - Philadelphia (South Philadelphia and West Philadelphia), PA

Crossroads Treatment Centers•Philadelphia, PA

1d•Hybrid

About The Position

Crossroads Treatment Centers is seeking a Front Office Assistant to provide excellent customer service, manage daily operations, and maintain a friendly, professional attitude towards patients. The role involves guiding new patients through their intake process, collecting samples for drug screens, maintaining financial records, and coordinating with medical and clinical staff. This position is crucial for ensuring a positive patient experience and supporting the daily functions of the clinic.

Requirements

High School Diploma or GED required.
Customer Service experience in a fast-paced environment preferred.
Experience in healthcare, addiction medicine, office administration preferred.
Lived Addiction experience is a plus.

Nice To Haves

Customer Service experience in a fast paced environment.
Experience in healthcare, addiction medicine, office administration.
Lived Addiction experience.

Responsibilities

Provide excellent customer service to patients.
Check in patients and receive payments.
Assist in daily operations.
Maintain a friendly, professional attitude towards patients, offering a “white glove” experience.
Provide an exceptional experience by guiding new patients through their intake process.
Collect urine and saliva samples for patient drug screens as needed.
Maintain daily financial records and reports.
Coordinate with medical and clinical staff to coordinate intakes.
Provide clerical and logistical support.
Oversee patient accounts and financial responsibilities.