Front Office Assistant Float Pool-West Orange/Lake County-Orlando Health Physician Associates

Orlando Health•Orlando, FL

2d•Hybrid

About The Position

Orlando Health Physician Associates is seeking a Front Office Assistant to join their Float Pool, providing support across West Orange/Lake County locations. As part of the Orlando Health Medical Group, they are one of the largest primary care provider groups in Central Florida, with over 225 providers delivering care in various specialties. They offer comprehensive primary care for all ages and stages of life, with numerous convenient locations and access to same-day, next-day, and virtual appointments. Orlando Health is committed to providing excellent benefits, including career-growing FREE education programs and well-being services, with benefits starting on day one and flexibility to support personal passions. The front office assistant will support daily activities in ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals, reporting to various management roles depending on the location.

Requirements

High School graduate or equivalent.
Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
Obtains accurate and complete patient demographic and insurance information.
Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
Interacts with patients and families in a professional manner.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Participates in Quality Assurance/Quality Indicator activities as assigned.
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
Practices the efficient use of supplies.
Assists billing service as requested.