Senior Front Office Assistant-Narcoossee-Adult Medicine-Orlando Health Physician Associates

Orlando Health•St. Cloud, FL

1d•Onsite

About The Position

Orlando Health Physician Associates is one of the largest primary care provider (PCP) groups in Central Florida, part of the Orlando Health Medical Group. With over 225 providers, they offer care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry, serving patients of all ages. As part of the integrated Orlando Health system, their providers can easily refer and coordinate care. They have numerous convenient locations across Central Florida, offering same-day, next-day, and virtual appointments. Orlando Health Physician Associates is part of the broader Orlando Health system, which includes hospitals, ERs, specialty institutes, and outpatient facilities across Florida, Central Alabama, and Puerto Rico. With a legacy of over 100 years, they are dedicated to providing professional and compassionate care. Orlando Health is committed to offering comprehensive benefits, including career-growing FREE education programs and well-being services, starting from day one. They emphasize flexibility and aim to be the best place to work. The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office. This role operates under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager, and/or the Practice Site Supervisor. The specific location for this role is 901 North Narcoossee Road, St. Cloud, FL 34771. The working hours are Monday through Thursday from 7 am to 5 pm, and Friday from 7:45 am to 4:30 pm. Bilingual English and Spanish speaking skills are preferred for this position.

Requirements

High School graduate or equivalent.
Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
Knowledge of ICD & CPT.
Two (2) years’ experience in a medical office environment.

Nice To Haves

Bilingual English and Spanish speaking preferred

Responsibilities

Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
Performs word processing and spreadsheet data.
Performs charge entry and cash handling.
Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Participates in Quality Assurance and Quality Indicator activities as assigned.
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
Practices the efficient use of supplies.
Maintains a clean, safe and organized office.
Act as a Liaison to assist office billing service as requested.