Front Office Assistant

Amplifon•Scottsdale, AZ

22h•Onsite

About The Position

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants. The company seeks passionate, driven individuals committed to making a difference by helping people rediscover the emotions of sound. Miracle-Ear has led the way in innovation and customer service for over 75 years, assisting over 50 million people with hearing loss through its 1,500 franchised and corporately owned retail clinics across the United States. The company prides itself on improving customers' quality of life and gives back to local communities through the Miracle-Ear Foundation. Amplifon, the parent company, operates nearly 10,000 clinics in 29 countries and was honored as a 'Top Employer 2024'. The company fosters a culture of belonging and values diversity, offering accommodations during the interview process if needed. Recruitment is handled by the regional team, and applications must be submitted electronically; hard-copy applications are not accepted. Candidates are asked not to contact or visit local stores to prioritize customer confidentiality.

Requirements

High school diploma or equivalent
Administrative, reception, or customer service background
2+ years of administrative experience in a professional setting
2+ years in a direct customer support role
2+ years of experience with appointment setting and customer database management
Comfortable handling inbound & outbound calls
Motivated to help drive sales goals
Proficient in Microsoft Office and Windows

Nice To Haves

Experience working in a healthcare setting is preferred

Responsibilities

Manage the customer journey
Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout.
Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone.
Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins.
Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.
Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
Prepare customer appointments and engage in the sale of hearing aid accessories.
Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.