Front Office Assistant: Irvine Breast Care and Imaging Center

Hoag•Irvine, CA

About The Position

The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring smooth patient flow and continuous communication within the department, referring physician offices, and organization staff. This role involves courteous interaction with patients, their family members or surrogate decision-makers, and the public, adhering to established standards. The assistant will greet visitors, answer telephones, and may handle financial transactions such as collecting copays, closing the cash drawer, and preparing month-end deposits. Key responsibilities include collecting and accurately entering initial demographic and clinical patient information into the medical record, compiling and preparing charts, and assisting with patient scheduling, including confirmations, cancellations, and rescheduling. Prompt communication of schedule changes to all relevant parties, including clinical staff and supervisors, is essential. The role requires proficiency in various software for scheduling, charge entry, document management, and patient information entry. Ensuring patient charts are complete with all required paperwork before procedures and assisting with patient tests as directed by medical staff orders are also part of the duties. The position may require working in different departments and assisting clinical staff with patients and family members, always maintaining patient confidentiality. Participation in continuous quality improvement processes and performance of other assigned duties are expected.

Requirements

High School Graduate or equivalent education and experience required
Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
Clerical experience to include filing, calculator, and telephone skills required
Typing skills of minimum 35 WPM required
Minimum one (1) years’ medical front office or equivalent administrative experience required
Working knowledge of medical terminology, anatomy required

Nice To Haves

Two years' (2) medical front office experience preferred
Experience within an acute healthcare system environment preferred
Knowledge of healthcare database systems preferred
Understanding of insurance procedures preferred
Bachelor’s degree in healthcare-related field preferred
BLS Certification

Responsibilities

Performs a variety of clerical duties and front office operations in support of patient care activities.
Ensures even patient flow and continuous communication within the department, referring physician offices, and organization staff.
Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards.
Greets visitors and answers telephones.
May collect Copays, close the Cash Drawer and prepare Month End deposits.
Collects initial demographic and clinical patient information and accurately enters into the medical record.
Compiles and prepares charts.
Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.
Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information.
Ensures the patient chart has all the required paperwork prior to the patient’s procedure.
As directed by medical staff orders patient tests to be performed as needed during patient stay.
The position may work in various Departments as needed.
Assist clinical staff as needed with patients and family members.
Always maintains patient confidentiality.
Participates in the continuous quality improvement process.
Performs other duties as assigned.