Front Office Assistant: Irvine Breast Care and Imaging Center

Hoag•Irvine, CA

6d•$24 - $34

About The Position

The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring smooth patient flow and continuous communication within the department, referring physician offices, and organization staff. This role involves courteous interaction with patients, their family members or surrogate decision makers, and the public, adhering to established standards. Responsibilities include greeting visitors, answering telephones, potentially collecting co-pays, closing the cash drawer, and preparing month-end deposits. The assistant will collect initial demographic and clinical patient information, accurately entering it into the medical record, and compiling/preparing charts. Key duties also involve assisting with patient scheduling, including confirmations, cancellations, and rescheduling, and promptly communicating any schedule changes to all appropriate locations and individuals, including clinical staff/supervisors. The role requires maintaining accurate information and utilizing various software for scheduling, charge entry, document retrieval and scanning, and patient data entry. Ensuring the patient chart contains all required paperwork before a procedure is crucial. Additionally, the assistant may order patient tests as directed by medical staff orders during a patient's stay. The position may require working in various departments as needed, assisting clinical staff with patients and family members, and always maintaining patient confidentiality. Participation in the continuous quality improvement process and performing other duties as assigned are also part of the role.

Requirements

Ability to perform clerical duties and front office operations.
Skill in ensuring patient flow and communication.
Courteous interaction with patients, families, and the public.
Proficiency in greeting visitors and answering telephones.
Experience in collecting co-pays, managing cash drawers, and preparing deposits (potential).
Ability to collect and accurately enter demographic and clinical patient information into medical records.
Skill in compiling and preparing patient charts.
Experience with patient scheduling, including confirmations, cancellations, and rescheduling.
Ability to communicate schedule changes promptly.
Proficiency in maintaining accurate information and using various software for scheduling, charge entry, document management, and data entry.
Attention to detail to ensure charts have required paperwork.
Ability to order patient tests as directed.
Willingness to assist clinical staff with patients and family members.
Commitment to maintaining patient confidentiality.
Participation in quality improvement processes.
Willingness to perform other assigned duties.

Responsibilities

Perform clerical duties and front office operations to support patient care activities.
Ensure smooth patient flow and continuous communication within the department, with referring physician offices, and organization staff.
Interact courteously with patients, family members, surrogate decision makers, and the public.
Greet visitors and answer telephones.
Potentially collect co-pays, close the cash drawer, and prepare month-end deposits.
Collect initial demographic and clinical patient information and accurately enter it into the medical record.
Compile and prepare patient charts.
Assist with coordination and execution of patient scheduling, including confirmations, cancellations, and rescheduling.
Follow through with prompt communication of schedule changes to all appropriate locations and individuals.
Maintain accurate information and utilize various software for scheduling, charge entry, document retrieval/scanning, and patient data entry.
Ensure patient charts have all required paperwork prior to procedures.
Order patient tests as directed by medical staff orders.
Assist clinical staff as needed with patients and family members.
Maintain patient confidentiality at all times.
Participate in the continuous quality improvement process.
Perform other duties as assigned.