Front Office Assistant - OB-GYN - WC/ZH

Orlando Health•Wesley Chapel, FL

10d•Onsite

About The Position

The Front Office Assistant supports the daily operations of an ambulatory or physician office. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The role operates under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. The position is in the OB/GYN department and requires bilingual ability. Travel may be required based on business needs, including a secondary location in Wesley Chapel, Florida.

Requirements

High school graduate or equivalent.
Typing speed of approximately 30 words per minute, or ability to demonstrate competent use of the practice management computer system.
Knowledge of ICD and CPT.
Two years of experience in a medical office environment.
Must be bilingual.

Responsibilities

Follow Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellence standards.
Manage multiple tasks, answer telephone calls, take messages, and file laboratory reports, medical records, and other information according to practice policies and procedures.
Perform word processing and spreadsheet data tasks.
Perform charge entry and cash handling.
Act as a liaison among physicians, patients, and insurance companies, including obtaining referrals and/or authorizations.
Maintain reasonably regular and punctual attendance consistent with applicable policies and laws.
Maintain compliance with Orlando Health policies and procedures.
Participate in assigned Quality Assurance and Quality Indicator activities.
Demonstrate awareness of legal issues and patient rights, and comply with regulatory and accrediting standards.
Use supplies efficiently and maintain a clean, safe, and organized office.
Assist the office billing service as requested.