Front Office Assistant

MemorialCare • Long Beach, CA

7d

About The Position

The Front Office Assistant is responsible for front office duties supporting assigned medical practices, using the five Simply Better steps in interactions with every patient and team member. The role is based in Long Beach, California, in the OB department, and is a full-time, day-shift position with an 8-hour shift.

The assistant supports patient registration and scheduling, insurance verification, payment collection, telephone service, lobby monitoring, and the handling of incoming and outgoing materials. The position also involves helping maintain safe patient areas, identifying improvement opportunities, and addressing or escalating patient issues as appropriate.

Pay ranges vary by experience level: FOA Level 1 (0–2 years of experience) is $23.00–$28.64 per hour; FOA Level 2 (2+ years of experience) is $23.00–$30.08 per hour. A $1,500 signing bonus is available to external hires new to MHS employment, contingent upon satisfaction of employment requirements. Placement in the pay range depends on factors including relevant experience and qualifications. Additional compensation may be available, including shift differentials, extra-shift incentives, and bonus opportunities.

Requirements

• High school graduation or equivalent is required.
• Current BLS for Healthcare Provider is required.

Nice To Haves

• At least one year of customer service experience in any field is preferred.
• Prior medical office experience is preferred.
• Medical Terminology Certificate is preferred.

Responsibilities

• Ensure the pre-arrival patient process is complete.
• Assist new patients with Patient Information Forms.
• Accurately verify patient registration data.
• Verify insurance eligibility before patient visits, collect and receipt payments accurately, and follow through on changes.
• Produce error-free batches, including counting and balancing in agreement with the EHR.
• Maintain knowledge of insurance requirements, including patient financial obligations.
• Use computer management systems proficiently.
• Use computer scheduling functions and proper registration protocols for new patients, edit existing patient data, and use proper visit types.
• Confirm and reschedule appointments as directed, including bumped appointments; process arrived, cancelled, rescheduled, and no-show appointments according to protocol.
• Answer calls within three rings and screen and direct incoming calls efficiently and professionally.
• Monitor the lobby for prolonged patient waits and notify the appropriate patient, provider, or nurse when extended waiting occurs.
• Notify Management of patient issues.
• Ensure patient areas are safe, clear, and free from hazards.
• Identify improvement opportunities, implement countermeasures, and escalate to the appropriate management resource as needed.
• Receive, file, sort, and distribute incoming and outgoing materials appropriately.
• Perform additional or miscellaneous duties requested by the management team within the scope of knowledge and ability, including other duties as assigned.

Benefits

• High-quality health insurance plan options for employees and dependents.
• $1,500 signing bonus for eligible external hires new to MHS employment, contingent upon satisfaction of employment requirements.
• Additional compensation may be available, including shift differentials, extra-shift incentives, and bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED