Front Office Assistant - Erie, PA
About The Position
The Front Office Assistant provides customer service and operational support at Crossroads Treatment Centers, helping patients access outpatient medication-assisted treatment for opioid use disorder. The role includes checking in patients, receiving payments, supporting new patients through intake, collecting urine and saliva samples for drug screens as needed, maintaining financial records, coordinating with medical and clinical staff, and providing clerical and logistical assistance. The assistant is expected to maintain a friendly, professional attitude and provide patients with a “white glove” experience. The primary location is Erie, Pennsylvania, with possible travel to Bradford, Warren, and Meadville. The schedule includes some weekend work and lists shifts for each day of the week. Crossroads describes the role as an opportunity to make a daily impact and offers training for people new to the field.
Requirements
- High school diploma or GED required.
- Flexible work schedule, including some weekends.
- Customer service experience in a fast-paced environment preferred.
- Experience in healthcare, addiction medicine, or office administration preferred.
- Lived addiction experience is a plus.
Nice To Haves
- Customer service experience in a fast-paced environment.
- Experience in healthcare, addiction medicine, or office administration.
- Lived addiction experience.
Responsibilities
- Provide customer service by checking in patients and receiving payments.
- Maintain a friendly, professional attitude and provide patients with a “white glove” experience.
- Guide new patients through the intake process.
- Collect urine and saliva samples for patient drug screens as needed.
- Maintain daily financial records and reports.
- Coordinate intakes with medical and clinical staff.
- Provide clerical and logistical support.
- Oversee patient accounts and financial responsibilities.
Benefits
- Medical, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) options, including a matching program with no vesting period.
- Annual continuing education allowance in a related field.
- Life insurance.
- Short- and long-term disability coverage.
- Paid maternity and paternity leave.
- Mental health day.
- Calm subscription for all employees.
- Mileage reimbursement at the current IRS mileage reimbursement rate, if applicable.
- Training for employees who are new to the field.
- Community events promoting belonging and education.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
