Front Office Assistant - Erie, PA
About The Position
Crossroads Treatment Centers is seeking a Front Office Assistant in Erie, PA. This role is responsible for providing excellent customer service, checking in patients, receiving payments, and assisting in daily operations. The ideal candidate will maintain a friendly, professional attitude, offer a "white glove" experience, and guide new patients through their intake process. Responsibilities include collecting urine and saliva samples for drug screens, maintaining daily financial records and reports, coordinating with medical and clinical staff, providing clerical and logistical support, and overseeing patient accounts and financial responsibilities. Crossroads Treatment Centers is dedicated to providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) for opioid use disorder, with clinics across multiple states. They celebrate diversity and are committed to an inclusive environment.
Requirements
- High School Diploma or GED required.
- Customer Service experience in a fast paced environment preferred.
- Experience in healthcare, addiction medicine, office administration preferred.
- Lived Addiction experience is a plus.
Responsibilities
- Maintain friendly, professional attitude towards patients, offer a “white glove” experience.
- Provide an exceptional experience by guiding new patients through their intake process.
- Collect urine and saliva samples for patient drug screens as needed
- Maintains daily financial records and reports
- Coordinates with medical and clinical staff to coordinate intakes
- Provides clerical and logistical support
- Oversees patient accounts and financial responsibilities
Benefits
- Have a daily impact on many lives.
- Excellent training if you are new to this field.
- Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
- Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
- Opportunity to save lives everyday!
- Medical, Dental, and Vision Insurance
- PTO
- Variety of 401K options including a match program with no vesture period
- Annual Continuing Education Allowance (in related field)
- Life Insurance
- Short/Long Term Disability
- Paid maternity/paternity leave
- Mental Health day
- Calm subscription for all employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
