Front Office Assistant

OSF HealthCare • Washington, IL

20h • Onsite

About The Position

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Requirements

• High school or GED equivalent
• Customer service experience
• Typing skills
• Filing skills
• Telephone skills
• Basic Microsoft application basic proficiency
• Excellent Customer Service skills

Nice To Haves

• Basic knowledge of medical terminology
• Basic knowledge of ICD-10 codes
• Basic knowledge of CPT codes
• Electronic Medical Record experience

Responsibilities

• Provides exceptional customer services throughout their interaction with patients, families and their support systems.
• Creates a patient-first environment and an excellent first impression of OSF’s services.
• Performs a variety of reception/clerical duties in a medical practice front office.
• Adheres to department guidelines for scheduling and registration.
• Works collaboratively with patients, providers, office staff and insurance companies to ensure patient needs are met.
• Communicates with insurance companies to determine patient benefits.
• Completes prior-authorizations.
• Handles incoming and outgoing patient calls.
• Collects co-pays.
• Schedules appointments and procedures for patients.

Benefits

• Comprehensive and market-competitive total rewards package
• Benefits, compensation, recognition and well-being offerings
• Focus on the whole person and engage with their current stage of life and career

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees