Front Office Assistant

Amplifon•Merritt Island, FL

2d•Onsite

About The Position

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants. The company is seeking passionate, driven individuals committed to making a difference every day by helping people rediscover all the emotions of sound. For over 75 years, Miracle-Ear has led in innovation and customer service, assisting over 50 million people with hearing loss through its 1,500 franchised and corporately owned retail clinics across the United States. Miracle-Ear is dedicated to improving customers' quality of life and gives back to local communities through the Miracle-Ear Foundation. Its parent company, Amplifon, operates nearly 10,000 clinics in 26 countries and has been recognized as a "Top Employer 2025". The company values diversity and is an equal opportunity employer.

Requirements

High school diploma or equivalent
Administrative, reception, or customer service background
2+ years of administrative experience in a professional setting
2+ years in a direct customer support role
2+ years of experience with appointment setting and customer database management
Comfortable handling inbound & outbound calls
Motivated to help drive sales goals
Proficiency in Microsoft Office and Windows

Nice To Haves

Experience working in a healthcare setting is preferred

Responsibilities

Manage the customer journey
Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout.
Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone.
Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins.
Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.
Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
Prepare customer appointments and engage in the sale of hearing aid accessories.
Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.