Front Office Assistant

Amplifon•Florence, SC

3d•Onsite

About The Position

Amp Up Your Career We are seeking a Front Office Associate who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026 , Miracle-Ear is a place where your expertise improves lives and accelerates your career. In this role, you will manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. Reporting to the Area Manager, you will act as a key pillar of our clinic team, helping people rediscover all the emotions of sound.

Requirements

Education: High school diploma or equivalent.
Experience: 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
Appointment Management: 2+ years of experience with appointment setting and customer database management.
Communication: Comfortable handling both inbound and outbound calls.
Technical Skills: Proficiency in Microsoft Office and Windows.

Nice To Haves

Experience working in a healthcare setting is preferred.
Background in administration, reception, or customer service.
Motivated to help drive sales goals and contribute to a purpose-driven environment.

Responsibilities

Customer Journey Management: Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
Store Administration & Operations: Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
Retail Sales & Marketing Support: Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
Prepare customer appointments and engage in the sale of hearing aid accessories.

Benefits

Medical, Dental, Vision
401(k) with company match
Health Savings Account
Life insurance
Family hearing aid benefits
Paid Time Off (PTO)
Paid Holidays
Volunteer time off
Parental leave
Access to our Wellness Hub
Employee Assistance Program (EAP)
Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.