Front Office Assistant : HSC HB HHC 5355 Pain Management

Hoag•Huntington Beach, CA

5d•$22 - $34

About The Position

The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring smooth patient flow and continuous communication within the department, with referring physician offices, and with organization staff. This role involves courteous interaction with patients, their family members or surrogate decision makers, and the public, adhering to established standards. Responsibilities include greeting visitors, answering telephones, and potentially collecting copays, closing the cash drawer, and preparing month-end deposits. The assistant will collect initial demographic and clinical patient information, accurately entering it into the medical record, and compiling/preparing charts. Key duties also involve assisting with patient scheduling, including confirmations, cancellations, and rescheduling, and promptly communicating any schedule changes to all appropriate locations and individuals, including clinical staff and supervisors. The role requires maintaining accurate information and utilizing various software for scheduling, charge entry, document retrieval and scanning, and patient information entry. Ensuring the patient chart contains all required paperwork before a procedure is crucial. Additionally, the position may involve ordering patient tests as directed by medical staff orders during a patient's stay. The role may also require working in various departments as needed, assisting clinical staff with patients and family members, maintaining patient confidentiality at all times, and participating in the continuous quality improvement process. Other duties as assigned.

Requirements

Ability to interact with patients, their family members or surrogate decision makers, and the public courteously and according to established standards.
Ability to collect initial demographic and clinical patient information and accurately enter into the medical record.
Ability to compile and prepare charts.
Ability to assist with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.
Ability to follow through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
Ability to maintain accurate information and utilize various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information.
Ability to ensure the patient chart has all the required paperwork prior to the patient’s procedure.
Ability to maintain patient confidentiality.

Nice To Haves

May collect Copays, close the Cash Drawer and prepare Month End deposits.
As directed by medical staff orders patient tests to be performed as needed during patient stay.
The position may work in various Departments as needed.
Assist clinical staff as needed with patients and family members.
Participates in the continuous quality improvement process.

Responsibilities

Perform a variety of clerical duties and front office operations in support of patient care activities.
Ensure smooth patient flow and continuous communication within the department, with referring physician offices, and with organization staff.
Interact with patients, their family members or surrogate decision makers, and the public courteously and according to established standards.
Greet visitors and answer telephones.
May collect Copays, close the Cash Drawer and prepare Month End deposits.
Collect initial demographic and clinical patient information and accurately enter into the medical record.
Compile and prepare charts.
Assist with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.
Follow through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
Maintain accurate information and utilize various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information.
Ensure the patient chart has all the required paperwork prior to the patient’s procedure.
As directed by medical staff orders, perform patient tests to be performed as needed during patient stay.
Work in various Departments as needed.
Assist clinical staff as needed with patients and family members.
Always maintain patient confidentiality.
Participate in the continuous quality improvement process.
Perform other duties as assigned.