Front Office Assistant
About The Position
We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.
Requirements
- 4+ years of experience in a direct customer support role
- Administrative, front office, or patient care coordinator background
- Comfortable handling inbound and outbound calling
- Appointment scheduling and quality phone etiquette
- Sales-minded and takes initiative
- Adaptable and detail oriented, with an outgoing, positive demeanor
- Computer literacy, ability to accurately document and file records
- Strong knowledge of Microsoft Office and navigating technology systems
Responsibilities
- Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
- Scheduling, screening, and confirming new appointments through inbound and outbound calling.
- Provide customer resolution to any concerns or questions.
- Communicate all relevant customer information to the Hearing Care Professional
- Collect and record customer payments.
- Maintain the customer database by updating office records.
- Inform the customer about hearing care accessory options.
- Handle walk-ins and after-care for existing customers.
- Help run office promotions by participating in any marketing and social media initiatives.
- Support hearing aid maintenance, cleaning and repairs.
Benefits
- Ongoing professional training and development
- Career growth opportunities
- Insurance (Medical, Dental, Vision)
- Retirement Options
- Paid Time Off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
