Front Office Assistant, Sr
About The Position
We’re looking for a Senior Front Office Assistant to support our busy, moderately paced medical office with high-quality service and a positive attitude. You’ll be the welcoming face of our practice—helping patients feel taken care of from the moment they walk in. This position is perfect for someone who enjoys variety, teamwork, and staying organized throughout the workday. Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs. As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options. Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.
Requirements
- 2+ years of experience in a medical office environment
- High school diploma or equivalent
- Confidence learning new systems and skills
- Strong communication and customer service demeanor
- Ability to multitask in a moderately paced setting
- Comfortable working collaboratively with a supportive team
Nice To Haves
- Experience with ICD & CPT coding is a plus
Responsibilities
- Provide exceptional customer service to patients, visitors, and clinical staff
- Perform routine scheduling and administrative functions
- Manage multiple tasks such as answering phones, filing, and processing documentation
- Complete charge entry and cash handling accurately
- Serve as a liaison between patients, physicians, and insurance companies (including referrals and authorizations)
- Support quality assurance activities and help maintain a clean, organized office environment
Benefits
- Medical, Dental, Vision
- 403(b) Retirement Savings Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (up to 5 weeks to start)
- Life Insurance
- Extended Leave Plan (ELP)
- Family Care (childcare, elder care, pet care)
- Paid Parental Leave
- Pet Insurance
- Car Insurance
- Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
