Front Office Assistant Manager
About The Position
Omni Hilton Head Oceanfront Resort is seeking a dynamic, service-oriented Assistant Front Office Manager to support the daily operations of the Front Office while delivering exceptional guest experiences consistent with Omni Hotels & Resorts' culture of genuine hospitality. This leader will oversee front desk operations, mentor associates, ensure service excellence, and help drive departmental financial and operational goals. The ideal candidate is passionate about luxury hospitality, thrives in a fast-paced resort environment, and is committed to developing associates while creating memorable guest experiences.
Requirements
- Minimum 2 years of Front Office supervisory experience in a hotel or resort environment.
- Ability to remain calm and make sound decisions in a fast-paced environment.
- Strong organizational and time-management skills.
- Flexible schedule, including evenings, weekends, and holidays.
- Proficiency with Microsoft Office and hotel management systems.
Nice To Haves
- Previous luxury or full-service resort experience preferred.
- Bachelor's degree in Hospitality Management preferred or equivalent work experience.
- Experience with Opera PMS preferred.
Responsibilities
- Assist in managing the daily operations of the Front Desk, Guest Services, PBX, and Front Office functions.
- Lead, coach, and motivate front office associates to deliver exceptional guest service.
- Ensure compliance with Omni Hotels & Resorts' service standards, policies, and procedures.
- Resolve guest concerns professionally and proactively to ensure complete guest satisfaction.
- Monitor guest arrival and departure processes to maximize efficiency and personalized service.
- Assist with scheduling, payroll review, performance evaluations, coaching, and disciplinary actions.
- Train new associates and support ongoing development initiatives.
- Conduct daily stand-up meetings and communicate important operational updates.
- Collaborate with Housekeeping, Engineering, Food & Beverage, Sales, and Reservations to ensure seamless guest experiences.
- Monitor room inventory, upgrades, VIP arrivals, and special requests.
- Support revenue optimization by managing room assignments, upsell opportunities, and occupancy strategies.
- Review reports, guest feedback, and operational metrics to identify opportunities for improvement.
- Ensure compliance with cash handling procedures, safety standards, and company policies.
- Act as Manager on Duty as assigned.
Benefits
- Competitive salary
- Medical, Dental, and Vision Insurance
- Company-paid Life Insurance
- 401(k) with company match
- Paid Time Off and Paid Holidays
- Tuition Assistance and professional development opportunities
- Complimentary associate meals during scheduled shifts
- Complimentary uniforms and laundering (where applicable)
- Employee Assistance Program (EAP)
- Wellness initiatives and associate recognition programs
- Career advancement opportunities within Omni Hotels & Resorts nationwide
- Omni Select Guest Associate Room Rate Program – Enjoy discounted room rates at participating Omni Hotels & Resorts across the country for you and eligible family members.
- Associate discounts on dining, retail, golf, spa services, and other resort amenities where available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
